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Thomas Cook

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Re: Thomas Cook

I’m not sure what you mean by ‘news’. We have yet to have anyone confirm that claims are being processed under section 75 and that is what is causing the distress and upset. You must have an idea by now how many customers are affected and the time frame for processing refunds.

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Your Community Expert

Re: Thomas Cook

As I confirmed above, we don't have any further information for you at this time. Our Disputes team will be in touch as soon as possible. I'm afraid I can't offer anything further at the moment - Ainsley

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Re: Thomas Cook

Thanks for replying so quickly Ainsley but the fact that you have been left to reply to the Tesco bank community without having any information or answers sums up how badly Tesco bank is managing this situation. It is doing nothing to alleviate customers anxiety during what is already a stressful time.

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Your Community Expert

Re: Thomas Cook

We understand this is an extremely stressful time for all customers affected, as you can appreciate, we have a high number of claims being processed and our Disputes team will be providing customers with an update as soon as they can. Apologies for any inconvenience caused – Clare

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Re: Thomas Cook

Hello, Can you update us with the number of section 75 refunds you have processed to date in respect of Thomas Cook payments?

 

Thanks

 

Captain

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Your Community Expert

Re: Thomas Cook

Hi there, I'm sorry, I'm afraid we're unable to confirm this for you. I can assure you that our Disputes team are working through the claims as quickly as possible, and will be in touch with you directly regarding your claim – Clare

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Re: Thomas Cook

Ok, I understand if you don't know the exact figure. Can you tell me if the answer is A) Zero, or B) More than zero?

 

Captain

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Re: Thomas Cook

I think we’ll draw our own conclusions from the lack of response there.

 

The handling of this process has been utterly shambolic and the occasional vague and generic messages from low level paper shufflers is doing nothing to pacify or inform your customers. Cut the nonsense and give us proper answers, what’s going on here?

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Your Community Expert

Re: Thomas Cook

We don't have any further information at this time, @Captain_Cutlass. We will keep our customers updated as and when we get more news, however there's nothing else that we can tell you now - Ainsley

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Re: Thomas Cook

Day 8 since I submitted my claim and still no direct contact from Tesco Bank