Hi Jackie, the best thing to do is to send any invoices you have to the email address provided in the post above including all the details. Our team will review this once your claim has been received, and get back to you with an update as soon as possible. Sorry for any inconvenience caused - Clare
I had sent an email yesterday requesting as refund for Thomas Cook flights booked for next June to Orlando i did not recieve a reciept confirmation. I noted from previous posts that some users had recieved a reciept email i have not ?
Hi i have had to rebook my flights but have had to change airport to another airport over two hundred miles away,is there any possibility of claiming for consequential losses?
Checked nothing there will keep a look out for a reply, appreciate you will have a large volume of enquiries are you working to any SLA's for reponses ? We have already booked our Villa so we want to get the flights sorted to tie in with the Villa dates ASAP.