Hi @GCU, I'm sorry you haven't had a response from us. We received an unprecedented number of emails in regards to the number of people affected, the majority of which were received on 23rd September. We're processing these claims as quickly as we can although we don't have a definitive timescale for this - Thomas
Hi, I sent you a recorded delivery letter on 23/9 and a copy of this letter by email on 1/10 so my question is why has my refund not been processed yet as you have advised in your posting that you are doing this in date order. I have received an automated email and then no further communication.
Hi @amm01, we are still working through the refunds and will get to your claim as quickly as possible. As outlined above, we don't have a definite timescale however we'll let you know when your claim has been processed - Ainsley
not normally one for posting on message boards, but feel i have been forced in to it by the frustration of dealing with Tesco Bank.
1) submitted my claim before 9.30am on the 23rd. simple straight forward claim
2) quite clear from this forum that claims are not being dealt with in the order they arrived.
3) spoke with Tesco this morning. couldn't answer a) has my claim been allocated to anyone? b) when will it be resolved?
4) as a very long standing customer i am felling very frustraited by Tesco Management lack of clarity and responce. After 3 weeks they should have a clear plan and timescale
Hi @ShaunL, I'm sorry to hear about this. We are working through the claims as quickly as possible, and we'll be in touch with you once we have processed this. I'm afraid we don't have a timescale due to the unprecedented number or claims we've received, but if there's any issue with your refund we'll ensure we make you aware of this. Apologies for any inconvenience - Ainsley
when do you expect to have an idea of when they will be resolved? 3 weeks in you should be able to estimate how long this will take. is it days, weeks or months?
Hi, I submitted a Section 75 claim re-Thomas Cook and received your acknowledgement on 23rd Sept @ 10.05am. You since said that refunds were being processed in receipt order on 4th October. Can you please advise why I am still waiting for my refund