Hi, thanks for your message. You're right, each member of the team will be allocated a certain amount of claims to work through at one time. We couldn't put a time on how long it takes to process one claim as everyone is different, but they are being allocated and worked in chronological order. I appreciate it may be frustrating or stressful waiting to hear back, but we are working as fast as we can. Please be assured we will provide an update as soon as we have one - Jade
I too emailed my claim on Monday 23rd September for a refund for flights purchased back in March but have so far only received generic answers. My latest statement has just been produced and includes replacement flights which I used my Tesco credit card to purchase, also on the 23rd September. I would therefore greatly appreciate a refund of the original flight monies before my direct debit is due on the 22nd of this month as I assume this will reduce my bill ?
I appreciate that nobody at Tesco Bank has a clue what is going on, but are you able to indicate if claims will be dealt with in a matter of days, weeks, months, or years?
Hi @Captain_Cutlass, the collapse of Thomas Cook remains unprecedented with regards to the number of people affected, and the majority of claims were submitted on 23 September. We are processing claims as quickly as we can, but at this moment we can't provide a timescale I'm afraid – Kelly
Are you seriously suggesting that in the 17 (Seventeen) days that have passed since the unprecedented collapse of Thomas Cook, Tesco Bank are still unable to quantify the size of the job and provide a vague estimate to its loyal customers on when their claims will be dealt with?
I simply don’t believe that can be true. If it is true, it provides an alarming insight into the state of your operations.