Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 
85175members
23966posts

Thomas Cook Update

Highlighted
Little helper

Re: Thomas Cook Update

Can you tell me how to expedite my claim please?  It's getting ridiculous now.

Highlighted
Your Community Expert

Re: Thomas Cook Update

Hi @jkhendrie, if you send a private message to @Tesco-Bank with your full name, DOB and postcode, we can request an update on your claim for you - Thomas

Highlighted
Little helper

Re: Thomas Cook Update

How can I check the progress of my claim?
Highlighted
Here to help

Re: Thomas Cook Update

Anisley,

 

You mentioned "We don't have a timescale for when the claims will be processed at the moment" ... do you have a timescale now?

 

Would be good to have some form of communication from Tesco's regarding the progress of my claim ... can you arrange this?

 

Cheers

Highlighted
Little helper

Re: Thomas Cook Update

Hi Tricia
After I complained both to the ombudsman and to Tesco I did get a fairly quick refund. Months later, last week, I also had my interest refunded by Tesco and - to my delight - they also gave me the difference in the cost of the flights. I'm very pleased... I hope you did OK in the end too.