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Thomas Cook Refund Update - November

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Your Community Expert

Thomas Cook Refund Update - November

Our team are making steady progress processing claims following the guidance from ATOL, and we are working through them as quickly as possible. We expect all claims to be resolved by 20th November and we will contact you individually when we complete your case.


As per our previous communication, if your booking was ATOL protected you should have already progressed your claim through them. More information on how to do this can be found on the ATOL section of the CAA website.


Thank you for your continued patience, it is appreciated.

5 REPLIES 5
Here to Help

Re: Thomas Cook Refund Update - November

Good to know that you are making progress but, I submitted my claim 24 Sept 19 and, to date, I have not even received an acknowledgement. I sent a further e-mail to cbk@tescobank.com on 29 Oct to see if my claim has been received but still no acknowledgement.

 

I will send a Private Message to see if I can get a response with more information.

Here to Help

Re: Thomas Cook Refund Update - November

Hi

I submitted my claim on 23rd September for two flights booked with Thomas Cook. I did not get an automated response and have heard ABSOLUTELY nothing as yet, how can I check that my claim is being processed.

 

Your Community Expert

Re: Thomas Cook Refund Update - November

@Bobbins I'm very sorry to hear that. Could I ask you to double check that it was sent to cbk@tescobank.com and perhaps check your spam/junk folder? You should certainly have received an automated response. Once you've done that, please private message us @Tesco-Bank and I'll pass this on to our Disputes Team for an update.

Here to Help

Re: Thomas Cook Refund Update - November

Hi, one week later and we have still heard nothing!!

Your Community Expert

Re: Thomas Cook Refund Update - November

Hi there, I'm sorry to hear you've not received an update on your claim. I've requested an update for you today, and I've asked that someone from the team contacts you as soon as possible. Apologies for any inconvenience caused by this - Clare