@Preacher You should be able to access your account just now - the only aspects which will not function are online transactions to retailers or contactless payments. If you're not able to use the account at all then please send a Private Message to me with your full name, DOB and postcode (inc a space between each character for the last 2) so I can look into this further.
I have received various texts to say that my current account has been affected by the current fraud problem. Do I have to reconfirm this by phone? Or assume that things will get sorted. It seems that lots of people can't get through by phone.
@nikkiboon14 & @NoviceAngel
I'm sorry that you have both been affected by this issue and have had such considerable sums taken from your accounts.
I'm sure you'll have saw from the post but please send me a Private Message with your full name, DOB, postcode and mob number so we can try and arrange a call back for you. Please remember to include a space between each character for your DOB, postcode and number; thanks.
You should still be able to make payments out of your account online if it is to another account but if this is for a purchase or to a retailer this will be blocked. Have you tried to use your card at an ATM or for a chip and PIN transaction yet?
I'm really sorry for the missing funds and that we don't currently have an exact timescale for this but if you could please send a Private Message inc. your full name, DOB, postcode and mob number we can double check this for you - please keep a space between each character for the last 3.
I'm sorry you're having trouble using the card even for cash withdrawals and chip and PIN transactions - this should not be the case and I can understand the concern caused by this. Can you please send me a message with the details requested from other posts ensuring to put a space between each character for your DOB, postcode and mob number. Thanks
@debbiec You don't have to call in if you've received this text - this has been sent to all of our Current Account customers and we would ask you to please continue monitoring your account for any suspicious activity and if you notice anything to call us.
Hopefully you're not affected by this.
Sorry to hear about your troubles. I work for the Daily Mail and am trying to find people who have been affected by the hack for an article I am writing. Would you be willing to speak to me? Please email me at firstname.lastname@example.org if you are. Many thanks.