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Message for Current Account customers

Here to Help

Re: Message for Current Account customers

Yesterday I was told that my Debit Card was cancelled to protect me. Today you are telling me that online transactions are cancelled. Which is it please? 

 

I have been waiting for a call back since 4pm on Saturday afternoon, now 40 hours. Totally unacceptable. How do I do shopping today without my debit card?

Online Shopper

Re: Message for Current Account customers

i've had money taken - do i need to contact or will it be refunded anyway

 

Tried fraud line and just keeps reverting back to giving me balance (which is wrong) and list of recent transactions

Here to Help

Re: Message for Current Account customers

Checked my account I had the maximum balance of £3,000 but available has dropped to £574.53

So I've been done for over £2,400

Didn't get any sleep last night, still extremely upset. My card has NEVER been used at an ATM or at any retailer or on-online. So it's not a 3rd party retailer.

Spoke to Tesco after 1hr 20 mins on hold, like others, just waiting for a call back and no sign of my £2,400 today. I'm taking the day off work, I can't go in feeling as low as this.
Here to Help

Re: Message for Current Account customers

So... having had my card blocked I was assured I could make a payment out of my account online. This has now also been blocked I need to make a large payment out of my account today - firstly there is nearly £600 missing and secondly it appears that I can't access my money at all! This is ridiculous and has serious implications for me. What are you going to do to rectify this situation and how long is it going to take!!!???
Every Little Helps

Re: Message for Current Account customers

If we cannot use our account online and can't use our card to withdraw cash or pay for goods (even tho I've received a text to say I can), I would like to know how long we are expected to be in this position. I personally do not have any other means of paying for basics, like food. I appreciate you are doing your best Tesco, but it's not good enough.

I will be looking into transferring my account elsewhere.
Your Community Expert

Re: Message for Current Account customers

@andyg We do intend on fulfilling our promise and if a call back has been offered then this is something that we will follow up on. 
At the moment we can't guarantee a timescale but will complete these as quickly as we can. 

If you could please send me a Private Message with your full name, DOB & postcode (including a space in between each character for the latter 2) I can double check the status of your call back.

Your Community Expert

Re: Message for Current Account customers

Hi @Pteropus,

I'm really sorry that you've been affected by this incident and are missing funds from your account as a result.
Please be reassured that any funds lost because of this will be fully refunded to your account and we are currently working on processing there refunds. This will be completed as soon as possible and we appreciate your patience whilst we work through this. If you would like for me to arrange a call back, please send me a Private Message with your full name, DOB, postcode and mobile number (with a space between each character for the last 3).

Your Community Expert

Re: Message for Current Account customers

@Trickie - you should still be able to log-in and view your online account, this incident should not have impacted your ability to do this. If you're locked out, it may be that one of your security aspects is locked. If you could please send me a Private Message with your full name, DOB, postcode and mob number (inc. a space between each character for the last 3) we can look into this for you.

GJ
Every Little Helps

Re: Message for Current Account customers

Hello. I am abroad at present. Can I still use the phone banking service? Thanks

Your Community Expert

Re: Message for Current Account customers

Hi @ruthmcd79, I'm really sorry that you've been unable to withdraw cash from your account. All our debit cards should be able to withdraw cash at this stage from there account. Please send me a Private Message with your full name, DOB and postcode (inc. a space between the last 2) so that we can look into this further for you.