Yesterday I was told that my Debit Card was cancelled to protect me. Today you are telling me that online transactions are cancelled. Which is it please?
I have been waiting for a call back since 4pm on Saturday afternoon, now 40 hours. Totally unacceptable. How do I do shopping today without my debit card?
i've had money taken - do i need to contact or will it be refunded anyway
Tried fraud line and just keeps reverting back to giving me balance (which is wrong) and list of recent transactions
@andyg We do intend on fulfilling our promise and if a call back has been offered then this is something that we will follow up on.
At the moment we can't guarantee a timescale but will complete these as quickly as we can.
If you could please send me a Private Message with your full name, DOB & postcode (including a space in between each character for the latter 2) I can double check the status of your call back.
I'm really sorry that you've been affected by this incident and are missing funds from your account as a result.
Please be reassured that any funds lost because of this will be fully refunded to your account and we are currently working on processing there refunds. This will be completed as soon as possible and we appreciate your patience whilst we work through this. If you would like for me to arrange a call back, please send me a Private Message with your full name, DOB, postcode and mobile number (with a space between each character for the last 3).
@Trickie - you should still be able to log-in and view your online account, this incident should not have impacted your ability to do this. If you're locked out, it may be that one of your security aspects is locked. If you could please send me a Private Message with your full name, DOB, postcode and mob number (inc. a space between each character for the last 3) we can look into this for you.
Hi @ruthmcd79, I'm really sorry that you've been unable to withdraw cash from your account. All our debit cards should be able to withdraw cash at this stage from there account. Please send me a Private Message with your full name, DOB and postcode (inc. a space between the last 2) so that we can look into this further for you.