I have been on the phone to confirm what my loan account details are to be able to complete the Covid-19 payment holiday form. It is telling me the information supplied is incorrect. I know this to be untrue and require assistance in completing the form. On advice of Tesco Bank I have cancelled the direct debit and this has also been acknowledged with you when I called today.
Good afternoon @sammarsh05
I'm sorry to hear your having a problem completing the form.
You could send Tesco Bank a Private Message. Click on @Tesco-Bank then click on 'Send a Message' (top right hand side). Enter your full name, DoB, post code, your loan details & the problem you're experiencing.
I'm sure someone will come back to assist you. They are rather busy so it might take a little time.
Hope you get it sorted.
On April 17th, I requested a payment break, for my Tesco loan, and got an automatic reply back confirming acknowledgement and thanking me for sending the form in and they would be in touch. When I got my furlough payment I moved the funds for my loan into my loan account ready for Tesco to take it just in case as I had a feeling things wouldnt go so smoothly. I was correct. On checking my loan bank account where the money leaves, its been taken, and no payment break has been arranged. I totally understand that things are difficult right now, and the workload must be immense which is why i left it with Tesco but I see others on here getting their payment breaks sorted, and i'm already 20% short of wages, and now a further £160 now too. would have been pretty handy have that little extra as I dont get paid till end the of may now.
Thanks Tesco! 🙄
Hi @baldeagle, If you have received an automatic reply to your payment delay request, then please don’t worry. Please ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied and this will be backdated to the date we received your email. Any late payment fees will be refunded, and it will have no effect on your credit file. We thank you for your patience during this time.
Yes, this has just happened to me and it's going to make my situation worse, not better! None of the other credit card companies I use have done anything like this.
sorry for the confusion. I can confirm that provided the request is solely due to the impact of COVID-19, we’ll make sure there’s no impact on your credit file and all fees or charges will be refunded. The correspondence is sent out automatically when a payment is missed and unfortunately we cannot stop this. I hope this helps.