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COVID-19 (coronavirus) information

Employee

COVID-19 (coronavirus) information

Updated 03/04/2020

We’re here to help
We know this can be a worrying time for everyone in quite unprecedented circumstances. Please be reassured, Tesco Bank is here to support you and we’re committed to helping you take care of your money during these times of uncertainty.

If you’re impacted by COVID-19 (coronavirus) and in financial difficulty we can discuss a range of options with you, including:

Help for Banking Customers

  • COVID-19 payment breaks for Credit Card and Loan customers
    There's no need to call us.

If you have a Tesco Bank Credit Card or Loan and are impacted by COVID-19, you can request a delay to your next three monthly payments by completing a simple form.

Before you apply
Credit Card payment break - what you need to know
Loans payment break - what you need to know

  • Savings customers
    Access to your savings
    If you need money from your Fixed Rate Saver or Fixed Rate Cash ISA, we'll remove any fee or restriction, for early closure that may apply.
  • International Money Transfers
    You can continue to send and receive money at Tesco stores across the county and there is no disruption to our service.

Help for Insurance Customers

We recommend using a laptop or PC to do this.  If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.

Frequently Asked Questions
We understand you have many questions for us, so to help we've answered our most commonly asked questions.

Getting in touch
In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.

All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.

You can also use Facebook Messenger or Twitter to send us a private message.

Planned to travel abroad?
If you’re worried about any future travel plans please contact the company you booked with.

Easy ways to manage your money
Our Mobile App and Online Banking services are simple to use, secure and available 24/7 – if you haven’t already signed up, you can register here.

If you have insurance with us and haven’t already set up Your Insurance Account to manage your policies online, you can register here.

Our help pages
For support on a range of topics such as trouble logging in, you’ll find the answers here.

Go to Mobile Banking help
Go to Online Banking help
Go to Your Insurance Account help

Staying secure
Please be aware that criminals are using the publicity around COVID-19 as a chance to pose as a genuine organisation, including banks, police officers, government, the World Health Organisation or other health service providers.

Tesco Bank, the police or any other government body will never ask any customer to divulge any security information, including any PIN numbers or Online Banking credentials. Customers will never be asked to move money into a safe account for protection and if there has been any unusual activity on your account please report this as soon as possible.

For further information on protecting yourself online visit Get Safe Online or go to the Security and Fraud pages on our website.

Keeping you in the loop
We constantly plan for unexpected events, so we can make sure our customers can manage their money and insurance smoothly. We’re closely monitoring the current situation and will continue to keep you updated.

35 REPLIES 35
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Here to help

Re: COVID-19 (coronavirus) information

It is very pleasing and reassuring to see financial services such as Tesco Bank keeping their finger on the pulse, in this increasingly fast moving and challenging pandemic. There is as you have stated a constant need for monitoring, updating and planning, to meet the untold twists and turns ahead. Good luck and very best wishes for dealing with it all, i have every confidence in you ! 

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Fresh Eyes

Re: COVID-19 (coronavirus) information

Shame, no mention of help for existing mortgage customers. Bank of England announced the first rate cut this year on March 11 and yet banks are implementing this effective May on mortgages. Today another cut. Why can't banks expedite the rate cuts at least from April? What is government doing to force banks?
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Fresh Eyes

Re: COVID-19 (coronavirus) information

Can you please tell me why you have not taken my monthly Tesco Clubcard credit card payment via my full payment direct debit. I am retired, money in bank so don't need any deferment for covid 19.  

 

Can you please confirm that if you choose not to take my ddebit payment for this month that I won't be charged/penalised.

See below for email address & contact number.

 

Many thanks.

 

Susan Griffiths

 

**sensitive info removed**5 (husband's mobile)

 
 
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Little helper

Re: COVID-19 (coronavirus) information

Please can Tesco tell us and other customers if you will be allowing loan and credit card payment holidays or deferment of payments without penalty or impact on credit files until this Coronavirus issue is sorted, particularly for people who are suffering financially as a result of Covid19 and or reduced income.

how do customers go about agreeing or organising this with Tesco Bank?

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Your Community Expert

Re: COVID-19 (coronavirus) information

Hi @susheelnair, I'm sorry to hear this. Please contact our Mortgages team directly and they can discuss this with you, they're available on 0345 217 2050, Mon - Fri: 8am - 9pm and Sat: 9am - 4pm.

 

@susan309, Please send a private message to @Tesco-Bank with your full name, DOB and postcode so we can look into this for you.

 

@Az2 We've now added a link to this post in which you can request a payment break if you need it! I hope this helps

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Here to help

Re: COVID-19 (coronavirus) information

Looks like you would need to complete the Delay my Payments form on the Tesco Bank website - Can see that you can access this from Your Community Pages. They seem to be allowing 2 months deferment of payments for Loans & Credit Cards where you are affected 

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Fresh Eyes

Re: COVID-19 (coronavirus) information

How do I apply for a payment holiday from Tesco looan for next 2 months due Covid 19??

I don't see any application forms ??
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Your Community Expert

Re: COVID-19 (coronavirus) information

Hey, you can apply by clicking the link below. Hope this helps - Chris 

 

https://www.tescobank.com/assets/sections/help/pdf/covid-19-delay-payments-request-form.pdf  

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Fresh Eyes

Re: COVID-19 (coronavirus) information

Can I get a three month Holloway on my credit card