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A message to our Credit Card customers

Just Getting Started

Re: A message to our Credit Card customers

What a good moves to protect us your customers by being responds to querry in time by a definite action
Proud to be a customer of Tesco
Just Getting Started

Re: A message to our Credit Card customers

This message was posted at the beginning of December last year - some five months ago but I've just got a text saying my card has been stopped and will be replaced in 7-10 days.

What sort of incompetence does Tesco have to drop to tobe unable to resolve the "no warning", no 'pre-sent card' in all that time?

Your Community Expert

Re: A message to our Credit Card customers

I'm sorry to hear that @simon_pengelly and I'm sorry that we weren't able to give you a pre-warning about the card being stopped and reissued. I'll make sure to pass on your comments to our Credit Card team.

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Just Getting Started

Re: A message to our Credit Card customers

It's not just having a prior warning. You've had five months to gear up the system so that new cards are issued and received before the old ones get cancelled.

New to this

Re: A message to our Credit Card customers

Well thank you for the loan but now you have the first direct debt Why Can I not log on you sent a confirmation email this phone is pretty Googled !
Your Community Expert

Re: A message to our Credit Card customers

Hi @Notxxsure, thanks for your message. Have you registered to view your loan account online? If not, all you need is the sort code and account number from the top of your Welcome Pack and you can register here. Let us know how you get on!