Online banking

Online banking

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What can I do if I miss my monthly payment?

If you miss your monthly mortgage payment, please contact us on 0345 217 2050* as soon as possible to discuss your circumstances and to agree a resolution.


We’ll agree a reasonable amount of time with you in which you can pay back any missed payment(s).


Continuing to miss payments will affect your credit rating and may lead to charges. The charges are outlined in our Tariff of Charges PDF.


If you’re experiencing financial difficulties please visit
We've included detail in this part of our website to help you find out what options are available to you.


*This number may be included as part of any inclusive call minutes provided by your phone operator.


What happens if you miss a payment do you try and take it again 

Hi @Montypuds, please follow the steps outlined above and give us a call so we can take a look at this for you and discuss the options for this payment.