There may be times, planned or unplanned, when Online Banking or the Mobile Banking App are unavailable. If they’re not available you can always contact us by phone and we’ll do what we can to help.
For your protection we can block your access to the Mobile Banking App. We’ll only do this if we think it’s necessary to protect your accounts.
If you have a current account or savings account with us and you have our app, you'll see a feature called 'Share details'. This allows you to copy or share your account details (your account number and sort code) directly from the app to a text message, an email, any messenger apps you have installed on your phone or you can save it to a file such as Apple's Notes.
This makes it easier if, for example, you were needing to share your details with a friend for them to pay you back for a night out, or perhaps you are needing to make a payment to your Tesco Bank account from another bank. The 'Share details' feature let's you do that quickly and securely with the touch of a button. Remember to make sure you are only sharing your account details with those you trust and be careful to make sure that nobody is able to see your details that you would not want to.
As of Sunday 22 April 2018 you can no longer move money into your Savings Account by Direct Debit, so we’ve removed the Save Now feature. In addition, you can only move money out to linked accounts in your name. Payments that are not set up to linked accounts have been cancelled.
It’s best to use the most recent version of the app if you’re planning to move money out.
You can move money into your Savings Account by setting up a faster payment or standing order from your account provider using your Tesco Bank Savings Account sort code and account number.
You can move money out to any linked account in your name. If you don’t have a linked account set up, you can do this using Online Banking.
Find out more about changes to your Savings Account.
No, when you register for our Mobile Banking App you are only registering for one person. Any other Tesco Bank customers will have to log into their account using Online Banking or alternatively you can reset the Mobile Banking app and register using another account.