Android fingerprint must be set up and enabled on your phone before it can be used in the app. You can do this through your device settings.
Once set up on your device, you can enable or disable Android Fingerprint at any time by using ‘Fingerprint’ in the app menu.
You should be able to access the app if you’re abroad, but please remember that the app needs an internet connection and data roaming charges can be expensive.
Please check with your data provider before you travel, or alternatively use a Wi-Fi connection.
Once you have download the Tesco Bank app from the App Store or Google Play, have your account details to hand and after setting up some personal details (username, password and security number) you’ll be managing your money on-the-go in a matter of minutes.
You will also need to have a mobile phone number registered to the account as we will send you a One Time Access Code by SMS to complete your Mobile Banking App registration.
If you have an eligible device, you can log in to the app using Touch ID for iPhones and Fingerprint for Android phones. Additionally, if you have an iPhone X, you can use Apple’s Face ID functionality to log in to our app. You can set these options up in the settings menu of our app or during registration.
If you do not have a Touch ID or Face ID eligible device then you are given an option to setup a Passcode. This is a five digit number alternative to your Security Number and Password, allowing you to login faster.
If you do not setup a Passcode you'll be asked for your Online Banking Password and two digits from your Security Number when you login.
You can set up a Direct Debit within our app by following these steps below:
1. Log in to our Mobile Banking App. 2. Select your Credit Card account, followed by ‘Manage Direct Debit’ 3. Tap ‘Set up Direct Debit’, then simply enter the Sort code and Account number of the account you wish to make payments from and select ‘Continue’ 4. From here, choose your monthly payment option, ‘Continue’ and ‘Confirm’ and you’re all done.
If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement. It only takes a few minutes to set up, and then typically they leave your account on the same day every month, unless this day happens to be a weekend or bank holiday where the payment will be taken the next working day.
You must contact us immediately 0345 300 3511* so that we can block your credentials from being used. We can then help you set up a new set of online and mobile banking credentials.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
Once you’ve registered, we’ll never ask for all of your security details when we contact you.
If you ever receive a request for all of your details at any time (by email or otherwise), don’t give them out and report it to us straightaway by emailing email@example.com.
You’ll never be asked for your security details or your PIN by online retailers, so you should never disclose them, even to the police or other security agencies.
Face ID must be set up on your iPhone before it can be used in the app. For more detail on Face ID you can visit the apple support page by following this link: https://support.apple.com/engb/HT208108
You can then enable or disable Face ID at any time by selecting Face ID in our app menu. This can be found on the top right hand side of the screen once you are logged into the mobile banking app.
This allows you to view your daily transactions as well as the overall income and outgoings in a calendar month for your current account. If you also have a credit card, you can also see when the bill is due to be paid.
For your credit card account you can access the last 90 days of transactions and 18 months of PDF statements.
For savings and current accounts you can access 18 months of PDF statements. You can also access all your historic transactions by pulling down on your transaction screen each time you login.