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Mobile Banking App

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Our mobile banking app for iOS and Android is an easy way to manage your Tesco Bank current account, credit card, savings account or loan on the go.   With our mobile banking app, you can log in quickly and securely using Face ID to set up and make new online payments, block a credit card that’s been lost or stolen, and much more.   Whether you’re looking to move money between accounts or review your transactions, the Tesco Bank Mobile App gives you the flexibility and control to manage your money however you want.   Register now using your Tesco Bank account details and you’ll be managing your money on-the-go with our mobile banking app in minutes.   App features include:   • Quick and secure access to your Tesco Bank accounts with Face ID, Touch ID, 5-digit passcode or your security number and password. • Search and sort your transaction history, and compare both income and outgoings with previous months to track your spending • View your bank statements and account documents, and export them whenever and however   To find out more about what our app has to offer you can go to our website. 
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We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download our Mobile App, even though we should support the phone. This is an error that has appeared on a number of other apps in the Google Play Store including apps such as Instagram and Clash of Clans.   If you are sure that your current Android device isn’t running on an older version of Android and your device’s hardware is supported by the application then it may be due to some bugs in your Android device or the Google Play Store application.   As a workaround, we suggest trying one or both of the methods below:   Method 1 * Clear the Google Play Store from running in the background of your Android device. * Launch the Settings app on your Android device. * Click on the “Application Manager” option. * Then find the “Google Play Services” listing and click on the same. * Click on the “Clear Cache” button.   Method 2 * Go to the Settings app on your device. * Click on “Application Manager”. * Find “Google Play Store” and click on the same. * Click on the “Uninstall Updates” button. * Click on the “OK” button.   This will remove all the recent updates to Google Play Store, which may be causing the error.   This should erase everything, and get rid of any corrupt files that seem to be causing this problem. If you have tried these methods and have been successful or if you are still experiencing issues please let us know in the comments below.
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Once you’re registered for our Mobile App and logged in, you can pay your credit card with a debit card and it'll only take a minute – perfect for when you’re in a rush or on the move. Just follow these simple steps to pay your bill: Log in to our Mobile App Select the credit card you want to make a payment on Select the ‘Make a payment’ option and then select ‘Pay with debit card’ You can then select the amount you want to pay and which debit card you want to pay this from Then you just simply need to confirm the payment and that’s you done. Alternatively you can set yourself up a Direct Debit to pay your bill within our app, giving you one less thing to worry about. To find out how you can set up a Direct Debit, just follow these steps: Log in to our Mobile App. Select your Credit Card account, followed by ‘Manage Direct Debit’ Tap ‘Set up Direct Debit’, then simply enter the sort code and account number of the account you wish to make payments from and select ‘Continue’ From here, choose your monthly payment option, ‘Continue’ and ‘Confirm’ and you’re all done. If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement. It only takes a few minutes to set up, and then typically they leave your account on the same day every month, unless this day happens to be a weekend or bank holiday where the payment will be taken the next working day.
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Touch ID must be set up on your phone before it can be used in the app. For more detail on the setup you can visit the apple support page by following this link: https://support.apple.com/en-gb/HT201371   You can then enable or disable Touch ID at any time by using Touch ID in the app help menu. This can be found by clicking on the menu in the top right hand corner of the mobile banking app once you are signed in.
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You can view, print and save your statements and documents securely through Mobile Banking App. Your documents include information that could be used by a fraudster. If you choose to email, export or print your documents, it is your responsibility to keep it secure. Your online statements will look exactly the same and we’ll send you an email when there’s a document or statement ready for you to view.   You can go paperless easily in online banking or our app. For help doing this, view the following FAQ:   Can I go paperless?
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When you spend with your credit card, the retailer will request approval from us to debit your card for the transaction.  This will display as a ‘pending transaction’.   Sometimes we will receive the full transaction details from the retailer and it won’t be an exact match for the pending transaction, so it may temporarily display as a duplicate.  Additionally a retailer could request the transaction more than once in error.  Usually in these circumstances the additional transaction will disappear within 7 days and your account will be updated.
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Call our Technical Online Helpdesk immediately on 0345 300 3511* so that we can block the Mobile Banking App being accessed on your stolen phone.   If you suspect that someone else knows any of your log in details then ask us to reset them when you call.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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We ask for root access so that we can tell if your device has been rooted. This is where the manufacture settings have been overridden.   We combine this with other information about your device and location in order to determine if your device has been stolen, hacked or infected with malware.   In most cases, this is just a formality and we don’t use the root permission for anything other than this.   You can select ‘no’ when prompted for this permission and continue to use the app.
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Adding a payee in the mobile banking app is simple. Please follow these instructions:   1. Head to the Move Money section and then select Payments.   2. On this screen you will see a ‘+’ icon that will take you to the add payee process. On iOS this can be found in your payee list, and on Android this can be found in the top right hand corner of the screen.   3. Next you will need to fill out your new payee’s full name, nickname, sort code and account number.   4. Press Add Payee and that’s you finished. You can make a payment to your new payee immediately and you can come back and delete your payee at any time by pressing the trashcan icon on the payments screen.   If you have a savings account, you can only add new linked accounts using Online Banking. 
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Go to your app settings which can be found on the top right handside and slide the Passcode option to Password. You will need to re-enter some additional security information to complete this process.   You can slide this back at any time if you want to create a new Passcode.
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