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Mobile Banking App

Why does my device no longer support the Tesco Bank Mobile Banking App?

We have recently updated some of our security measures for the Tesco Bank Mobile App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. To keep you safe and so you get the most out of our app, we strongly recommend that you ensure you have the latest Tesco Bank Mobile App release and the newest available operating system for your device.

 

For Apple Customers - you will need to update your app if you are using app version 1.8.0 or older. If you have an Apple device with iOS 7.0 or below, you will need to upgrade your device’s operating system before you can download the newest version of our app.

 

For Android Customers - you will need to update your app if you are using app version 1.8.1 or older. If you have an Android device with Android operating system 2.3 through to 4.3.1, you will need to upgrade your device’s operating system before you can download the newest version of our app. Additionally, accessing our app using a Tesco Hudl or Hudl 2 device is possible using app version 2.1.0, however any future updates to the app will not be supported by Hudl devices.

Version History
Revision #
11 of 11
Last update:
2 hours ago
Updated by:
 
Comments
moniqa

Hi!  I have just upgraded my phone for a galaxy s7 edge. The tesco banking app does not work on this device. Sais "something gone wrong. Tgete was a problem retrieving yoyr details..." I actually havent even registered with the new phone...

It does work on my previous device though (galaxy s5) I reinstalled the app as well but does not work. Deleted az neked annyira jó What should I do? Thanks

Our app is compatible with the S7, so I'm finding it strange that it's not working for you @moniqa. I am really sorry about this! Can you give us a call on 0345 300 3511, and my colleagues within the Online Helpdesk will troubleshoot this for you. They're available 24/7.

Paul50uk
I have a Samsung Galaxy s7, it's not rooted. It was brand new. I hardly call that a old phone. Unfortunately loads of companies only keep on top of apps for TOY PHONES. Made by Apple. You know the ones. Phones for Idiots. That is what the I in iPhone stands for. You need to get a developer in who knows about phones for grown ups, such as as Samsung Galaxy s7. It's ridiculous that nobody is trying to fix the app. It probably worked once, then was fiddled around with. I don't take kindly to my phone been classes as old. Google play will allow me to download it, says the app is not comparable with my device. This needs fixing, Once fixed leave it alone. It's not my phones problem, it's a poorly developed app. Don't blame me or my phone, I've been into computers etc since 1980. I know this is the fault of Tesco Bank. I've gone through every possible fix. Nothing I do will allow me to even download the Tesco Bank app. So please don't tell me how to or what to do. Just fix it, then we grown ups, with a grown ups phone, can use it, 😎 Thanks.

I'm sorry that you're having issues with this @Paul50uk, The app is compatible with the S7 and I've actually just tested this with a member of the team who was able to download the app and sign in. So we can resolve this for you, please give our online team a call on 0345 300 3511 (24/7).