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Mobile Banking App

Why does my device no longer support the Mobile Banking App?

We’ve recently updated some of our security measures for our Mobile Banking App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. To keep you safe and so you get the most out of our app, we strongly recommend that you ensure you have the latest mobile banking app release and the newest available operating system (OS) for your device.

Apple customers will need to update their app if using app version 1.9.0 or older. If you have an Apple device with iOS 9.0 or below, you’ll need to upgrade your device’s OS before you can download the newest version of our app.

Android customers will need to update their app if using app version 1.8.1 or older. If you have an Android device with Android OS 2.3 through to 5, you’ll need to upgrade your device’s OS before you can regain access to our Mobile App.

Additionally, accessing our app using a Tesco Hudl or Hudl 2 device is possible using app version 2.1.0, however any future updates to the app will not be supported by Hudl devices. This is to ensure that our app is built to incorporate the security and performance optimisations that come with the newest Android OS.

If you’re unable to upgrade your device to a compatible version, you’ll still be able to manage all of your Tesco Bank accounts either on your phone, tablet or a desktop computer using our Online Banking which you can log in to here.

Comments

I was informed that my iPad was too old to run the current tesco app. I phoned up customer services, and a gentleman by the name of John Paul was very very helpful. I am not very good with modern technology, but John Paul was very patient and sorted it all out for me, and I can now access my account. So thank you John Paul

I really do miss not being informed on my credit card account the total amount that will be deducted from my current A/C at month end as was the case before this latest system update.

Hi @Swallow, thanks for getting in touch. Do you pay your balance in full? If so, this amount is shown on the first page of your statement. It is also available to view online and via the mobile by selecting to make a payment. You'll then be shown "Full statement balance", "Minimum payment", or "Other amount" :) - Caroline

I have an iPad running iOS 9.3.5

I can't run the tesco bank app, so I have removed it and now I can't see the app in the App Store. 

Can you help with advice please

thank ou

Hi @Nigelbrett, I'm sorry about that. If you could please private message Tesco-Bank with a screen shot of what appears when you search Tesco Bank on the app store, I'll be able to take a look into this for you - Caroline