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Mobile Banking App

Why does my device no longer support the Mobile Banking App?

We’ve recently updated some of our security measures for our Mobile Banking App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. To keep you safe and so you get the most out of our app, we strongly recommend that you ensure you have the latest mobile banking app release and the newest available operating system (OS) for your device. 

From the 16th November 2019 you will have to have updated our app to at least iOS app version 3.0 or Android app version 3.0. If you launch our app using an older version you will not be able to access your accounts via our Mobile App and we will direct to you to either the App Store or Play Store to get the latest update.

Apple customers will need to update their app if using app version 1.9.0 or older. If you have an Apple device with iOS 9.0 or below, you’ll need to upgrade your device’s OS before you can download the newest version of our app. 

Android customers will need to update their app if using app version 1.8.1 or older. If you have an Android device with Android OS 2.3 through to 5, you’ll need to upgrade your device’s OS before you can regain access to our Mobile App. 

Additionally, accessing our app using a Tesco Hudl or Hudl 2 device is possible using app version 2.1.0, however any future updates to the app will not be supported by Hudl devices. This is to ensure that our app is built to incorporate the security and performance optimisations that come with the newest Android OS. 

If you’re unable to upgrade your device to a compatible version, you’ll still be able to manage all of your Tesco Bank accounts either on your phone, tablet or a desktop computer using our Online Banking which you can log in to here.


I was informed that my iPad was too old to run the current tesco app. I phoned up customer services, and a gentleman by the name of John Paul was very very helpful. I am not very good with modern technology, but John Paul was very patient and sorted it all out for me, and I can now access my account. So thank you John Paul

I really do miss not being informed on my credit card account the total amount that will be deducted from my current A/C at month end as was the case before this latest system update.

Hi @Swallow, thanks for getting in touch. Do you pay your balance in full? If so, this amount is shown on the first page of your statement. It is also available to view online and via the mobile by selecting to make a payment. You'll then be shown "Full statement balance", "Minimum payment", or "Other amount" 🙂 - Caroline

I have an iPad running iOS 9.3.5

I can't run the tesco bank app, so I have removed it and now I can't see the app in the App Store. 

Can you help with advice please

thank ou

Hi @Nigelbrett, I'm sorry about that. If you could please private message Tesco-Bank with a screen shot of what appears when you search Tesco Bank on the app store, I'll be able to take a look into this for you - Caroline 

Hi how do I get a temporary security number?

Hey @Lukemel, I can send you a Temporary Security Number (TSN) through the post which will reset your online banking and allow you to get logged in again. This can take between 3-5 business days to arrive and will be valid for 30 days – if you would like me to arrange this for you, please confirm your full name, DOB and postcode in a private message. Alternatively, you can call our Online Helpdesk anytime on 0345 300 3511 and request a TSN to be sent by text immediately once security is completed. 

  1. My Android v 7 says not compatible. This is a fairly recent os and should not be excluded from using the app.
  2. Whenbare you going to fix this issue???

Hey @terrybott, sorry to hear you’re having issues with the app. All android devices must be on Android 6.0 or above, so your device should be unaffected.

Could you please try the troubleshooting on this link: Please let me know how you get on 🙂 - Cheryl

haven't been able to use the bank app in months. When I initially install it and fill in all the security questions I can use it. Once closed it wont open again, unless I uninstall it, reinstall use it once and repeat. 


I own a Galaxy S10 plus. 


What can you do for me support. Thanks.