We have recently updated some of our security measures for the Mobile Banking App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. To keep you safe and so you get the most out of our app, we strongly recommend that you ensure you have the latest Mobile Banking App release and the newest available operating system for your device.
For Apple Customers - you will need to update your app if you are using app version 1.8.0 or older. If you have an Apple device with iOS 8.0 or below, you will need to upgrade your device’s operating system before you can download the newest version of our app.
For Android Customers - you will need to update your app if you are using app version 1.8.1 or older. If you have an Android device with Android operating system 2.3 through to 4.4, you will need to upgrade your device’s operating system before you can regain access to our Mobile App. Additionally, accessing our app using a Tesco Hudl or Hudl 2 device is possible using app version 2.1.0, however any future updates to the app will not be supported by Hudl devices. This is to ensure that our app is built to incorporate the security and performance optimisations that come with the newest Android operating systems.
If you are unable to upgrade your device to a compatible version, you will still be able to manage all of your Tesco Bank accounts either on your phone, tablet or a desktop computer using our Online Banking which you can log in to here.