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Mobile Banking App

Why does my device no longer support the Mobile Banking App?

We’ve recently updated some of our security measures for our Mobile Banking App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. To keep you safe and so you get the most out of our app, we strongly recommend that you ensure you have the latest mobile banking app release and the newest available operating system (OS) for your device. 

From the 16th November 2019 you will have to have updated our app to at least iOS app version 3.0 or Android app version 3.0. If you launch our app using an older version you will not be able to access your accounts via our Mobile App and we will direct to you to either the App Store or Play Store to get the latest update.

Apple customers will need to update their app if using app version 1.9.0 or older. If you have an Apple device with iOS 9.0 or below, you’ll need to upgrade your device’s OS before you can download the newest version of our app. 

Android customers will need to update their app if using app version 1.8.1 or older. If you have an Android device with Android OS 2.3 through to 5, you’ll need to upgrade your device’s OS before you can regain access to our Mobile App. 

Additionally, accessing our app using a Tesco Hudl or Hudl 2 device is possible using app version 2.1.0, however any future updates to the app will not be supported by Hudl devices. This is to ensure that our app is built to incorporate the security and performance optimisations that come with the newest Android OS. 

If you’re unable to upgrade your device to a compatible version, you’ll still be able to manage all of your Tesco Bank accounts either on your phone, tablet or a desktop computer using our Online Banking which you can log in to here.


I have an ACER tablet A1-734 running Android 6.0 but it still says "your device isn't compatible with this version" when I try and install the mobile banking app from playstore

Hi @idlemarvel, I'm afraid that the app isn't currently compatible with that device. However, you will be able to manage your account through the devices browser. 

Hi, I factory reset my Huawei p smart phone to solve an issue and can no longer use the banking app. The app is not even showing in the Play store.

I am running Android 8 so there shouldn't be a problem there. Any ideas on what to do? 




The app is NOT in the Google Play store, regardless of what device I use to search.

I factory reset my Google Pixel XL / Android 9 and am unable to reinstall the app.

I've searched from multiple devices and also from my desktop which shows all apps regardless of compatibility.

Can you advise where the app is and when it may be available again please.

Thanks in advance


Hi @Flyfisher1948 and @LordSprocket, we're aware of some issues Android customers are having with the app not showing on Play Store, and we're working on resolving this. I'd advise keeping an eye on the store to see when it updates.

Thanks @RossM

Hi there,

Just in case you've not heard,the banking app is now back on Google play.



Thanks @Flyfisher1948, I just logged in to say exactly that. The App is now back on Google Play store for all customers to download (may be of interest to you @LordSprocket).

👍 Installed again, thank you.


I have just upgraded my device to a Galaxy Note 9 and now Tesco Banking app telling me my device is uncompatable !!!


Anyone know why this is ?it worked well on my Galaxy S9+ but the newer phone is now incompatible strange


Its a nuisance as I use the app daily, is this a permament problem or just because the Note 9 as just been released