From our current account that likes to thank you as you spend, to our travel money delivered wherever it's most convenient for you, we aim to give you banking the way you want it.
Whether it's to help manage your spending, spreading the costs of a one-off purchase, or the serious business of buying a house, we've got it covered.
Our range of savings accounts can give you competitive rates and easy access, while our ISAs offer tax free saving for you and your children.
Whether you're protecting your car, your pets, your house, or just want to be safe on your travels, we have a comprehensive range of insurances with options that let you tailor your cover to your lifestyle.
Calculators and comparison tables, jargon busters and top tips - our selection of tools and helpful information can help you get to grips with our products.
If you're already banking or have insurance with us and you've got a question, need some help, or want to know what's available to you, you've come to the right place.
Your payment will reach your credit card the next working day if it’s paid before 6pm. Otherwise allow 2 working days.
I made a payment to my credit card well over a week ago, even though I didn’t need to make a payment. The money has gone from my bank account but isn’t showing on my credit card?
Hi @Jennbaxterr, I'm sorry to hear that. Please give us a call anytime on 0345 300 4278 so we can look into this as it usually would only take two working days to clear.
Hi @RossM I have tried calling but it is an automated process and I am just going round in circles. Please advise so I can speak to someone about the matter.
Hi @Jennbaxterr, if you listen to the options twice then you will be presented an option to be passed to an advisor.
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