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Mobile Banking App

I am changing my phone. What should I do?

You should unlink the app from your accounts by selecting ‘Reset app’ in the settings menu, and then delete it from your device.

 

To add the Mobile Banking App to a new device, download it from the App Store or Google Play.

 

If you’ve changed your mobile number you will need to update it in Online Banking from a recognised device. You can log into Online Banking here.

Comments
schbaz
I can't log in because I have lost my old phone number and that is the number they send my verification code to so I can log in!! I'm foing around in circles. I have a new phone number that I could receive the verifixation code on but until I change phone numbers I can't get rhe code!! I'm in Australia for a while and don't have access to the UK number that my veridication code gets sent to!?!?!

 

Hi @schbaz the easiest way to resolve this is to contact us on our international number to update your phone. We can then attempt sending your code to the new number. Alternatively we can post this to your registered address.

 

You can call us on 0345 300 4278 (24/7)

 

Or if you wish us to arrange for this to be posted, please send a private message to @CET 

 

Please note: don't include the @ symbol when putting in the contact details via private message, just CET.

 

In the message explaining your situation, include your name, date of birth and postcode.

 

For details like your DOB, postcode and phone number, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 and 0 7 1 2 3 4 5 6 7 8 9 otherwise the information is removed by the system. 

 

 
LR50

I am trying to log onto my mobile app with my new phone but unfortunately it doesn't recognise my new phone. I don't have my old phone to log in and change details. I am going around in circles. Please help

TIFF_GRANNELL

Do you have the uk number to phone as I have the same problem.

 

thank you 

Hi @TIFF_GRANNELL, thanks for getting in touch. If you're looking to update your phone number, let us know what kind of account you have and we can give you the best number to call.