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're Samsung galaxy s7 edge that I posted on **sensitive info removed** I'm going to update my first post after I had put it onto the forum I had found out that I was wrong about the app and the s7 edge I had nothing but bother with the app and every 2 days I would have to uninstall the app and wait for a while and start all over again so I had stopped using the app for a couple of months and never bothered with it again however I have bought myself a new phone since ( not because of this solely ) so I don't know now if anything has changed in the last 6 months but my new phone is brilliant and the app works all the time ( fingers crossed )
Did @hedleyr274's advice work? If not, please message @CET so we can look into this further for you. You can also contact our online team for troubleshooting help with this on 0345 300 3511 (24/7) - Tristan
Hello @fourseasI am sorry you've had trouble with this! I would suggest exactly what @hedleyr274 commented, delete the app and then reinstall. Can you give this a go (if not done so already) and get back in touch to let us know if this resolved your issue please? Also, @hedleyr274 - I am glad to hear that you've been successfully using the app and I hope you're enjoying your new phone - Ash :-)
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