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What happens when I apply for a Tesco Bank loan?

When you apply for a loan, a credit reference search will be carried out and a credit score will be calculated based on the information you enter and your credit reference information. This will determine if we’re able to offer you a loan and you’ll receive one of the following decisions:


  • Approve – We’re happy to offer you a loan. If it's just you applying you may be offered the ability to sign your loan agreement digitally and get your funds next day, or the same day if you are logged in to Tesco Bank when you apply.
  • Approve in principle – We may be able to offer you a loan, but need a bit more information from you before we can fully approve your loan
  • Refer – In some circumstances we may need some more information from you before we’re able to make a decision. We'll contact you, if necessary.
  • Declined – We're unable to offer you a loan. If you've been declined as a result of a Credit Reference Agency search, we recommend you obtain a copy of your credit file and check the information on it before reapplying or applying for credit elsewhere.

If your application is approved or approved in principle:


  • You’ll receive some important documents within five days, which you’ll need to check, sign and return to us.
  • We may also request some additional documents to support your application, such as proof of your identity or address. You must send these with your signed loan documents.
  • Once we receive your signed loan documents, with any supporting documentation we requested, we'll make some final checks.
  • Once we're happy with the information you've sent, we'll fully approve your loan and pay the money into your bank account.

Please note: your loan offer is valid for 30 days from the date you applied, so it's important you return your documents to us before your offer expires.

Version History
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Last update:
‎05-04-2017 10:21 AM
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I've applied for a Tesco loan over a week ago and still not heard any word from them. Who can I contact to get an answer?

I am sorry you've not yet had a response on your application @mooregirl88. If you send a message to our CET account including your DOB, postcode and query we'll take a look into this for you. When sending your personal details please ensure you leave a space between each character as shown below.

A B 1 2 3 C D
0 1 0 1 0 0 0 0

Alternatively you can give our team a call on 0345 307 3425 anytime between Mon to Fri 8am-10pm and Sat/Sun 9am-5pm


I have the same problem. What is the CET department ?

Same problem, nearly a week and no reply??

I was accepted and signed an online application lunch time friday and I have still heard nothing? when i called they said it was in final checks?? what ever that means? does this mean that it still could be refused?

I applied online on Sat lunchtime and at the end of the application it said "application accepted" and that I would receive documents in the post within 5 days. However I haven't had any email correspondence which I find unusual as normally you get some sort of confirmation thro email ?! Is this normal ? Also is application accepted the same as agreed ?! It laid out the terms of the loan and payment details etc but reading above it says you will get "approve" "approved in principle" "refer" or "declined" I didn't get any of those just accepted ??

Hi there,


I was accepted and signed an online application yesterday and was told I would receive the funds within 24 hours.


I know this is a rush but I need the money, the reason I signed was because I would get the money so soon.



Hi @Jane2624 & @Princess

CET account will show as a member of the Community and this is where we would ask you to pass on any personal details so that we can look into customer queries. If you click on the text here - @CET it will take you onto the page. On the right hand side there is the option 'Send this user a private message' as shown below.


@Annie25 – It’s likely your application is a ‘refer’ and we’ll get in touch (by post or telephone) if we need anything more from you to progress your application. Until you’ve been advised your application has been accepted then it could still decline.

@Ianrstaples – We don’t send out email confirmation when applying for any of our products. I am sorry for any confusion caused, accepted will mean the loan has been approved.

@ailsaqw – If we are out with our 24 hour timescale then please give us a call on 0345 600 6016 so that we can look into this for you. Advisors available Mon - Fri: 8am - 10pm & Sat - Sun: 9am - 5pm

Thank you for your reply, I was accepted the delay was it takes 2 working days (not weekends) for funds to be transferred even on a digital signature, just felt like a long time, I was unconditionally accepted and needed to divide no further information to the loan company, 5the funds went in yesterday .