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How long will it take to get my loan?

If you apply online, we try to give an instant decision to confirm if you are accepted, whether we need further information (see below), or if you're declined.

If you’ve been approved, we will either send you some paperwork to check and sign, or where possible you can sign your loan agreement digitally. We’ll then use Faster Payments to send the money directly to your bank account. Faster Payments can take up to 48 hours and the money can be withdrawn as soon as the funds reach your account.

If you apply over the phone or we require some supporting documentation:

  • If you are approved, we will send you a credit agreement for you to sign and return.
  • If you are approved in principle, we will send you a credit agreement to sign and return and a list of any other documentation we require.
  • If we can’t lend to you, we will let you know.

It may take between 5 – 10 days for us to check everything is ok. As we try to do this as quickly as possible, we do not send an acknowledgment email or letter, but will inform you as soon as a decision has been made. Once your returned agreement is processed, we use Faster Payments to send the money to your account.

If you gave us your mobile number during your application we will send a text when the funds have been sent to your account, followed by a welcome letter.

Should you need more information or have any questions, please call us on 0345 600 6016* (Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 5pm).

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.


Hi @ck4, I'm sorry for any confusion. We'll certainly feed this back for you about the faster payment timescales. We wouldn't be able to confirm when within the 48 hours the funds would be released unfortunately, however, we will send you a text to let you know when this has been done. I hope this helps!  

Hi, applied online on 29.08 though got a technical error message after final submission; approval confirmed in a follow-up telephone conversation but still no paperwork. Is it typical?

Hi @krs, sorry to hear you've not yet received anything! Documents can take 5-9 working days in the post so I wouldn't worry if you've not received anything yet. If you'd like us to check, please message us at Tesco-Bank with your full name, DOB and postcode and we'll take a closer look :) 


I applied for a loan and was accpeted but I have not had any emails or documents yet - please can you help?



Hi Stephanie, if you send us a private message to @Tesco-Bank we can check the status of your application. Please include your full name, DOB, postcode, loan amount and purpose in the message. 

Hi I've been accepted for a loan this morning but have received no email to confirm, can you tell me when I'm likely to have this?

Hi @Beckymc87, please send a private message to @Tesco-Bank so we can check the status of your application. Please include your full name, DOB, postcode, loan amount and the purpose of your loan in your private message.

Yesterday I applied on my phone, got accepted and signed my digital agreement. Will I know by Monday if it’s gone through? 

Kind regards


Hey @JackC, thanks for getting in touch. If you can please send us a private message at Tesco-Bank containing your full name, DOB, postcode, reason for the loan and amount requested, then we can look into this further?

Also, you can message us by typing Tesco-Bank in the search bar :) - Cheryl