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Loans

How long will it take to get my loan?

If you apply online, we try to give an instant decision. If you’ve been approved, we will either send you some paperwork to check and sign, or if possible you may be able to sign your loan agreement digitally. We’ll then use Faster Payments to send the money directly to your bank account. This can take up to 48 hours and the money can be withdrawn as soon as the funds reach your account.

 

If you apply over the phone or we require some supporting documentation, it may take between 5 – 10 days for us to check everything is ok. Once we make a final decision, if approved we will send a loan agreement for you to sign and return. As we try to do this as quickly as possible, we do not send an acknowledgment email or letter, but will inform you as soon as a decision has been made. Once this is processed, we will use Faster Payments to send the money to your account.

 

If you gave us your mobile number during your application we will send a text when the funds have been sent to your account, followed by a welcome letter.

 

Should you need more information or have any questions, please call us on 0345 600 6016 (Monday to Friday 8am – 10pm and 9am – 5pm Saturday & Sunday). This number may be included as part of any inclusive call minutes provided by your phone operator.

Version History
Revision #
13 of 13
Last update:
February
Updated by:
 
Comments
CazM88

Hi I applied for my loan last Monday which was approved in principle....I was told I would receive my paperwork within 3 working days but I still have not received anything?

Hi @CazM88, I'm sorry to hear that. Can you contact us on the above number as you should've received our correspondence by now?

CazM88

@RossM thanks for the reply....I struggle to call due to my working hours....is there anyway this can be checked online? 

I'm afraid not @CazM88, we can only provide general information via Community. The team are available until 10pm through the week and they will be able to help further. 

418560155

Hi , i ve sent my documents last week and i ve been asked on Tuesday for another bank statment, was sent that one too. I just ome check if it was received and what is the status of the loan..and how i find out if i get the loan ? Email  call or letter? Thank you 


@Amanda_Cwrote:

If you apply online, we try to give an instant decision. If you’ve been approved, we will either send you some paperwork to check and sign, or if possible you may be able to sign your loan agreement digitally. We’ll then use Faster Payments to send the money directly to your bank account. This can take up to 48 hours and the money can be withdrawn as soon as the funds reach your account.

 

If you apply over the phone or we require some supporting documentation, it may take between 5 – 10 days for us to check everything is ok. Once we make a final decision, if approved we will send a loan agreement for you to sign and return. As we try to do this as quickly as possible, we do not send an acknowledgment email or letter, but will inform you as soon as a decision has been made. Once this is processed, we will use Faster Payments to send the money to your account.

 

If you gave us your mobile number during your application we will send a text when the funds have been sent to your account, followed by a welcome letter.

 

Should you need more information or have any questions, please call us on 0345 600 6016 (Monday to Friday 8am – 10pm and 9am – 5pm Saturday & Sunday). This number may be included as part of any inclusive call minutes provided by your phone operator.


 

Hi @418560155, thanks for your message. If you call the number mentioned in Amanda's post, our team can let you know what's happening with the application and your next steps.

Bvvasile

Hi,

I applied for a loan on friday last, and i still haven't got a response.How do I find out if it has been approved?

Hi @Bvvasile, so we can check the status of your application, can you call us on 0345 600 6016 (Monday to Friday 8am – 10pm and 9am – 5pm Saturday & Sunday)?