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Loans

How long will it take to get my loan?

If you apply online, you’ll get an immediate decision and, if eligible, can digitally sign your loan agreement with us. We’ll then use Faster Payments to send the money directly to your bank account, usually on the same day, and the money can be withdrawn as soon as the funds reach your account.

 

If you apply over the phone, or if we require some supporting documentation, it may take between 5-10 days for us to check everything is ok and make a final decision. Once we make a final decision, we’ll use Faster Payments to send the money directly to your bank account, usually on the same day, and you can withdraw the money as soon as the funds reach your account.

Version History
Revision #
12 of 12
Last update:
‎05-09-2017 03:15 PM
Updated by:
 
Comments

Hi @jojo1966, you can call us anytime (within our opening hours of course!) to check on your application. The number I mentioned above is open until 10pm today, tomorrow and then 9am - 5pm at the weekend. 

Roondogg10

Hi, what way will I be notified if my loan was approved or not?

Ashalb

Hi, I applied online for a loan on Monday. I haven't heard anything yet via post or email. Is this normal?

Not quite as quick as they make out.

Hi @Roondogg10 and @Ashalb, sorry to read that you've both not heard back about your applications. If you're accepted, we'll do our best to call you to go over the loan offer. If we're unable to call, then we'll send a letter with the outcome, which you should receive within three to five working days. 

Gemma2

 Can I get an update please. Anything I can do to process it quicker? 

Hi @Gemma2, sorry to hear that you've not heard back about your application. Please give us a call on the number that Scott's posted above so we can give you an update on the progress of the application.  

Victorialee84

Hi,

I have received a text message this morning from Tesco’s bank saying my loan has been approved and they have sent me documents to return. I applied online so will they email me the documents or by post, how when?

thanks

victoria

JUL1011

Hi...

 

I applied for a loan yesterday and was accepted. Upon filing the application the site returned to the home page without informing me whether the application was processed or what the next process was. 

 

Could you check and let me know please. Every time I try to go back into the loan application process it doesn't work for some reason.. I would be a good idea if there was a link for us to be able to check how our application was being processed to keep us up to date.

 

Many thanks

 

Julie

Hi @Victorialee84, the details will be sent out in the post and should be with you in the next three to five working days, although you may experience a slight delay due to the holiday season. 

 

I'm afraid we'd be unable to confirm the outcome of your application via Community @JUL1011, but if you call us on 0345 600 6016, available 8am - 10pm through the week and 9am - 5pm at the weekend, a member of our team will be able to help. 

 

Dewy-18

I was accepted for a loan yesterday morning and it said I would hear something about payment either via email or text within 24hrs .... but still not heard anything! Can you help please?