Online banking

Online banking

Showing results for 
Search instead for 
Did you mean: 


How long will it take to get my loan?

If you apply online, you’ll get an immediate decision and, if eligible, can digitally sign your loan agreement with us. We’ll then use Faster Payments to send the money directly to your bank account, usually on the same day, and the money can be withdrawn as soon as the funds reach your account.


If you apply over the phone, or if we require some supporting documentation, it may take between 5-10 days for us to check everything is ok and make a final decision. Once we make a final decision, we’ll use Faster Payments to send the money directly to your bank account, usually on the same day, and you can withdraw the money as soon as the funds reach your account.

Version History
Revision #
12 of 12
Last update:
Updated by:
When your loan has been approved in principle how long does it take for the documentation to come through?
Hi Guys, I've recently applied for a loan, been told I'm approved but received no paperwork. Looking on your website it says I can sign for the loan digitally. Can you please let me know how I can do this? Any help would be greatly appreciated.

Thanks guys!!!
Hi how can I contact you other than sitting on phone in ahug queue?? As I applied for a loan and it said accepted but I've heard nothing since either by post or email? Thank Anthony smith
Hi I applied for the loan got my documents sent through and signed and sent them all back at weekend, what happens now does money just go into bank do I get a letter or phone call to say it away to go in? How long does it normally take.
Thanks xx

Sorry for the lack of updates regarding your loan application @Tony1nyp we've been really busy. We cannot provide updates on here due to security restrictions, but if you send a private message with your full name, DOB and postcode to @CET then we can check the progress of the application. 


Please note: don't include the @ symbol when putting in the contact details via private message, just CET.

For details like your DOB, postcode and phone number, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 and 0 7 1 2 3 4 5 6 7 8 9 otherwise the information is removed by the system.

Hi I applied for the loan said been accepted didn't say anything about documents been sent out tho how do u sign on line so get money faster please as need it asap to clear my debts and have a easier payment each month
Ive signed my documents online, can you tell me how long it will take to receive my loan. Ive tried to send a private message but it doesn't give me the option
I applied online over a week ago but have not received any further communication. How do I check what has happen to my application?

Hi @Delboy2507, if we have requested the signature to be posted to you then we would need it returned this way and you wouldn’t be able to sign online I’m afraid. Once we’ve received the signature back from you this is normally worked within 2 working days and the funds sent to you within 24 hours of this.

@juliewhit and @hughes1209 what message are you receiving when trying to private message the @CET mailbox?

I’m sorry you’ve yet to hear anything back @Am, please send a private message to @CET with your name, DOB and postcode so we can look into the application for you. When sending this information on please leave a space between each character so the message comes through to us.

I am not getting the option to send a message, I can't see an envelope to click to be able send a message!