Online banking

Online banking

Showing results for 
Search instead for 
Did you mean: 


How do I update my address details?

You can update your address details in three ways:


Phone: Call us on 0345 600 6016*.  Lines are open Monday to Friday 8am to 10pm, Saturday and Sunday 9am to 5pm.


*This number may be included as part of any inclusive call minutes provided by your phone operator.


Online: If you’re registered for Online Banking:


  • Log in by selecting ‘Loans’ and ‘Log in’ from the Online Banking menu on the Tesco Bank homepage.

  • Once logged in, select the ‘Manage’ button

  • On your Account Overview choose ‘Other Services’ from the menu

  • Select the option to ‘Update your address’ from the ‘Personal Information’ box on the right hand side of the screen

Post: Write to us at: Tesco Bank, Loans, PO Box 27014, Glasgow G2 9FE. Please include the following information in your letter:


  • Your full name

  • Your Loan account number and sort code

  • Old address (including postcode)

  • New address (including postcode)

  • Please ensure that you sign the letter

It’s important that you keep us informed if you change your address. It is a legal requirement that we send your annual statement to your last known address, so by keeping us informed when you move home you can help ensure that this sensitive information reaches you as intended.


Version History
Revision #
5 of 5
Last update:
Updated by:


Hi @TORKAN1811


Have you been able to follow the steps in the FAQ and change the address for your loan? 

I'd like to change my address but am unable as I can't change my address online, keeps saying wrong address

I am sorry you've had trouble updating your details online @loopylou66. Is it a new build property? Have you checked that it has been registered with the Royal Mail?


Simarjit xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx


[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Hi @Housemoga2 if you are trying to change your address then follow the steps outlined in the FAQ above - let us know if you are having trouble with this.


Where can I get my loan sort code and account number?

Hi @Lany81, you can find your loans sort code and account number on your welcome pack documents or your statement. If you don’t have a statement, please call us on 0345 600 6016 so we can arrange for a copy to be sent to you.  Lines are open Monday to Friday 8am to 10pm, Saturday and Sunday 9am to 5pm. Alternatively, if you send a private message to @CET. In the message explaining your situation, include your name, date of birth, and postcode. For details like your DOB and postcode, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 otherwise the information is removed by the system.