Yes, you can amend your Direct Debit. However we are unable to make a change to your Direct Debit details in the period 7 days before and 7 days after your next scheduled Direct Debit payment date.
Changing the date of your Direct Debit You can change the date we take the Direct Debit from your account. Call us on 0345 600 6016* at least 7 days before your next scheduled payment date. You can select any date between 1st – 25th of the month to make your payment. Please note that you cannot go more than 45 days between payments.
Changing the bank account from which your Direct Debit is paid:
Call us on 0345 600 6016* at least 14 days before your next scheduled payment date.
We’ll confirm details of the Direct Debit Guarantee to you over the phone and also send this out to you with your confirmation letter.
Lines are open Monday to Friday 8am to 10pm, Saturday and Sunday 9am to 5pm.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.