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If you want to close your account please telephone us on 0345 678 5678* or write to us at Tesco Bank, PO Box 27017, Broadway One, Glasgow, G2 9FH.We can close your account immediately and repay the balance to you. This can be sent to your chosen account, along with any outstanding interest.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
Please get the online account closure system sorted as a priority, the absence of this facility makes a mockerery of on-line banking.
Hi @stanbishop, I'm really sorry to hear you're unhappy with our closure process. I'll definitely get that fed back for you so we can improve for the future. If you have any other questions, please let me know.
I'd also like to close my account, if an account can be opened online, why can't it be closed online? Also why on earth do I have to sign up to the community to find out this information, this is supposedly a bank not another form of social media? Why aren't all the FAQs available to account holders without having to join the community? I don't need a community, just a bank that makes things simple, one of the reasons I'm closing this account.
Hi @aeturner, thanks for your message. I've recorded your above comments as feedback. Please also be aware that you don't need to make a community account in order to view the FAQ's.
Re the previous post from aeTurner, I beg to differ with your reply to your customer. The only way that I could access the information about account closure was to register for membership of the community - which I did literally minutes ago. I worked in banking for 42 years and Tesco is so far behind the base line with its inflexible online banking capabilities that it is becoming an embarrassment. I have three internet saver accounts which have been dormant for several months and if they were with any other bank I would have been able to close them down online by now. It seems that Tesco Bank's processes are no further advanced than some old-fashioned building societies that continue to plod along with pen and paper! Wake up before you lose customers!
@Nick_F wrote:If you want to close your account please telephone us on 0345 678 5678* or write to us at Tesco Bank, PO Box 27017, Broadway One, Glasgow, G2 9FH.We can close your account immediately and repay the balance to you. This can be sent to your chosen account, along with any outstanding interest. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
@deandb49 It's unusual that you would have to log in to view this information. The FAQ related to the query above can be found here:
https://yourcommunity.tescobank.com/t5/Internet-Saver/How-do-I-close-my-Internet-Saver-Account/ta-p/... and can be access without prior registration.
I will of course record your feedback on the inability to close your account online and your frustrations with our digital banking services - Joe
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