If you opted to send cash directly to a bank account or mobile wallet then you’ll need to contact MoneyGram® on 0800 026 0327 . If you opted to send cash for a cash collection visit the Tesco store where you completed the transaction for a refund. You’ll need your original transaction documents to complete the refund.
It depends on how much you want to send, and the foreign exchange rate on the day you are sending money. The fees will always be explained before any money is sent. You can visit the Cost Estimator on the MoneyGram® website to get an idea of the fees to send money to your chosen country or for a quick quote in your language call MoneyGram® on 0800 026 0327 .
For complaints with MoneyGram® and the transaction, write to:
Resolution Assurance Department, MoneyGram International, Konstruktorska Business Centre, Konstruktorska Street, Warsaw, Poland 02-673
Alternatively email firstname.lastname@example.org.
For complaints about service in store, email email@example.com
You can use MoneyGram® to send money to friends and family. Never send money to someone you don't know. Please note, MoneyGram® cannot be used for business transactions.
The person receiving the money will need to show proof of their identity (for example, a passport or driver's licence).
Yes – You’ll need to show a valid form of photo ID (your passport, UK driving licence or National Identity Card) before sending and collecting money. If you’re sending or collecting cash amounts of £800 or more, as well as showing ID in store, you'll also need to upload a copy of your ID to MoneyGram®. To do this visit id.moneygram.com and follow the on-screen prompts.
When you send cash, money typically arrives in minutes * . For account deposits, funds are usually deposited the same or next day due to bank processing times.
* Subject to operating hours, availability, local laws/regulations and compliance requirements.