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Online banking

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International Money Transfer

How do I get a refund?

If you opted to send cash directly to a bank account or mobile wallet then you’ll need to contact MoneyGram® on 0800 026 0327. If you opted to send cash for a cash collection visit the Tesco store where you completed the transaction for a refund. You’ll need your original transaction documents to complete the refund.


Hi @PATRICIAROBIE, sorry to hear about this. You can find information about the steps to take here:


Once you follow the link you'll be able to submit an online form and one of my colleagues in the Disputes team will review your claim. Please be aware that the team are very busy at the moment so it may take longer than usual for them to get back in touch. We appreciate your patience at this busy time. Hope this helps – Caroline