Once your application is submitted, we will send you your Welcome Pack. This contains information on how to use the account and helpline numbers if you need to contact us.
If we need more information to confirm your identity we will write to you and explain what we need. We will process your application as soon as we have received this from you.
We'll also ask you to register for Online Banking by requesting a Temporary Security Number from our Online Helpdesk on 0345 300 3511*. This will enable you to register securely and we'll send you this by post or SMS. When you receive it, visit our Login page and select Register.
*This number may be included as part of any inclusive call minutes provided by your phone operator.