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Home Insurance

How do I cancel my policy?

We are sorry you are considering cancelling your Home Insurance policy.

 

If you need to cancel your policy, please call Customer Services. Alternatively, you can write to us via Freepost RSJB-RZZY-HTJB, Tesco Bank Customer Service, P.O. Box 276, Newcastle Upon Tyne, NE12 2BT.

 

Fees will be charged to cancel your policy. Please refer to your Policy document for full details.

Comments
mystified

Why is it so difficult to cancel a policy?

Everything else can be done by yourself online, but even finding this item is difficult, and then both numbers listed put you through to CAR insurance.

Reason for leaving is a 30% hike in charges, but there is no way to reject this on line, or even by email. Only reason for having to phone, you would expect, is to have to argue your way past someone persuading you to stay, but no, not even a 'why are you leaving?', just "OK, we'll confirm that today!"

I'm really sorry that you've found this process difficult, @mystified. However, I'm glad you've finally managed to get through and resolve this! With regards to trying to retain your custom, I'm afraid it can be difficult to bring the renewal premium down. We send out the best price we can for your current underwriter. Although our underwriters regularly review their rates, which means premiums can increase even when no individual details have changed. Keep us in mind for next year please.

Debbie6

I have also been searching through trying to find out how to cancel my auto renew  on my Home Insurance without having to phone. My price has hiked over 50% from last year and I am a bit put out that the policy auto renews unless I phone to cancel it. This process should be available on line. 

Sorry this is not something that is available online @Debbie6 and that your price has increased. You can write to us to request that we remove the automatic renewal, although if this is due soon we would suggest calling to prevent a delay. All the details of how to do this are contained in the answer above - Sarah

geoffdock

Why do Tesco's always default you to auto renewal even if you dont ask for it? So frustrating!!! I have even rang up and asked them to take it off and they have apologised and I've found that is still on auto renewal, Arghhhh!!!!!
And you cannot just cancel it online you have to call up, press 18 different numbers, sit on hold for 10 minutes to find you are in the wrong queue, Arghhhhhhh!!!!!


We default to auto-renew to ensure you have continuous cover, @geoffdock. However, I'm sorry to hear of the trouble you've had when trying to get in touch and I hope you've since managed to resolve this! 

mystified

No, you do not default to “ensure you have continuous cover” you do it to trap your customers into another years insurance. You, like all the others, make it deliberately difficult to cancel. A simple continue/cancel option would work - tell me a reason why this cannot be made available.

I'm sorry you feel that's the case, however it's simply not true. Our customers can call at any time to ensure their policy doesn't automatically renew, and in the instance that they forget and a policy renews, we'll of course ensure that things are put right. I can't comment on why we have no option to cancel at this moment in time, although I'll certainly pass your suggestion on as feedback. 

plumster

Auto renewal should be made illegal, don't give some bull comment about customers really like auto renewal.... nobody does, because you hike the price & make it difficult to stop auto renewal.... No online option, no chat option, you need to ring up, are we still in the 1960s??

The auto renewal means you can shove the policy at renewal time as you have a 35% price increase, it is ceratinly immoral to auto renew when you are not maintaining the same price (or increase in line with inflation) it should be illegal.

Hi @plumster, I'm sorry you feel this way. The automatic renewal can be removed at any point, and this would have been confirmed on your terms and conditions when you set up the policy. So I can help you further with this, can you please private message your full name, DOB, postcode and policy number to @CET?