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Home Insurance

How do I cancel my policy?

We are sorry you are considering cancelling your Home Insurance policy.


If you need to cancel your policy, please call Customer Services. Alternatively, you can write to us via Freepost RSJB-RZZY-HTJB, Tesco Bank Customer Service, P.O. Box 276, Newcastle Upon Tyne, NE12 2BT.


Fees will be charged to cancel your policy. Please refer to your Policy document for full details.


Customer service don't answer the phone - I waited 30 mins. In this modern age of communication / technology, Tesco make it deliberately difficult to communicate directly. Autorenewal is a scam and they con by suggesting this is doing customers a favour. Not this customer. I'm ceasing my House insurance and Banking with Tesco as a result and will add my experience to those of others on Trustpilot


Hi there, I'm sorry that you've had this poor experience with us. We'll take your comments on board as feedback, and we'll look to improve our service in the future - John

I have been trying to cancel my policy since my divorce and sale of the property.  I can't get through to anyone on the numbers that I have and I am getting emails saying they are going to cancel my policy - good I want it cancelled, but would have preffered to speak to someone about it



Hi @paulcrate, I'm sorry to hear this. Can you please send us a private message with your full name, DOB, postcode and policy number with further details so we can look into this for you? - Thomas

Have send a message

I need to cancel my home insurance but I am currently abroad so cannot phone or write. Where is the email address so I can confirm cancellation? 

Hi there, I'm sorry to hear that you're looking to cancel your policy. This isn't something we'd be able to do here and you're unable to do this via email, as we don't communicate this way. The only way to cancel this is by calling our Home Insurance team on 0345 246 2904 (Mon-Fri 8am-9pm, Sat-Sun 9am-5pm).


Alternatively, you can cancel your policy by writing to us at Freepost RSJB-RZZY-HTJB Tesco Bank Customer Service, P O Box 276, Newcastle Upon Tyne, NE12 2BT. Please include your policy number, DOB, address and a signature if you are writing.

Thanks for your reply but as I have already stated I cannot use either of these methods as I am out of the country. Could you please get a message across to the relevant department to email me using the email they have on file (They sent me an email this morning so I know they have the details and can facilitate this). If not, can they at least note on the policy that I wish to cancel and no payment should be collected and I will call as soon as I return to the UK next week. Thank you. 

We don't communicate via email, I'm afraid. I can certainly leave a note on your account, however, this may not stop the payment being collected. If you would like me to do this, please private message us @Tesco-Bank  with your full name, DOB, postcode and policy number.  

Apologies for being stupid. How do I private message you?