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Help with Monarch Airlines

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Credit and debit card customers who have booked flights with Monarch from 15th December 2016 onwards can file a claim for a refund. Please send a copy of your invoice and booking details to disputes@tescobank.com including your full name and postcode in the subject line and we will progress your claim as soon as possible.   Customers who booked on or before 14th December 2016 will need to claim directly with ATOL or the CAA.   We will be contacting all customers individually to provide an update on their claim in the coming days.
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Credit and debit card customers who have booked flights with Monarch from 15th December 2016 onwards can file a claim for a refund. Please send a copy of your invoice and booking details to disputes@tescobank.com including your full name and postcode in the subject line and we will progress your claim as soon as possible. Customers who booked on or before 14th December 2016 will need to claim directly with ATOL or the CAA. We will be contacting all customers individually to provide an update on their claim in the coming days.
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Customers who have booked directly with Monarch Holidays are ATOL protected and will have received an ATOL Certificate when they made their booking. If you have booked using your credit card please contact disputes@tescobank.com and we will review your claim. More information can be found here; https://monarch.caa.co.uk/
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 No. Both credit and debit card customers can file a request for a Chargeback in this instance.
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If you booked a flight or holiday with another travel company or travel agent you should contact them directly about your arrangements. If you are not sure how to identify your travel company or whether you are ATOL protected, please see our advice how do I know if I am ATOL protected
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 Information on how to claim with the CAA can be found here; https://monarch.caa.co.uk/
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Customers who are currently abroad and due to return to the UK on or before 15 October 2017 will be transported home to the UK on a new flight, at the end of their holiday. This is being organised by Monarch Airlines and the Civil Aviation Authority directly.  
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