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Help with Monarch Airlines

Help With Monarch Airlines

Credit and debit card customers who have booked flights with Monarch from 15th December 2016 onwards can file a claim for a refund. Please send a copy of your invoice and booking details to including your full name and postcode in the subject line and we will progress your claim as soon as possible.


Customers who booked on or before 14th December 2016 will need to claim directly with ATOL or the CAA.


We will be contacting all customers individually to provide an update on their claim in the coming days.

Version History
Revision #
3 of 3
Last update:
‎10-10-2017 03:39 PM
Updated by:

Hi @Twister1, thanks for getting in touch. You can speak with our Clubcard team and they'll be more than happy to help, you can call them on 0800 591 688, available Mon - Fri: 8am - 8pm, Sat: 9am - 6pm and Sun: Closed.


@KeiganM hiw do I private message you?


Please send your message to @CET with your name, DOB and postcode, leaving a space between each character. If you click on the link with the CET name it will direct you to the profile where there is a button at the right hand side which will allow you to send a private message.


I emailed the disputes email with my details as soon as the collapse and have chased twice, the last being on 27/10. I’ve had acknowledgements but no substantive reply ......

I'm sorry to read that you haven't heard anything back yet @mk310554. If you send your details to us as @JOEL mentions above, we can look into this for you. 

Thanks everyone I have now received my full refund.



I paid my deposit before the !6th December (22/11/17) and so claimed that payment and my balance via ATOL, and was refunded the second part but was told I had to claim the deposit back from my credit card provider. You are saying I have to claim through ATOL. I'm stuck in the middle - what should I do?

Hi @jonnyphillips71, I can understand your confusion! Send your details to us using the email address above and a member of our team will look into your claim :-)



I am another customer who has suffered a financial loss due to the insolvency of Monarch Airlines.


I sent in my claim on the 23rd October 2017 but despite it being two months now I have not even had an acknowledgement so do not even know if I am in the pile of claims yet to be reviewed.


Hopefully somebody from TESCO Credit Card can give me a means of establhing my claim status.


Thanks in advance.



I'm really sorry to read that you haven't heard anything @Monarchloss. From what you've written, it sounds likely that the claim hasn't been received, as no acknowledgement has been made and our claims with Monarch are up to date. Please call our team on 0345 300 4278, available 24/7, and a member of our team can help.