Hi @juditorquay, I'm sorry to hear that you're not receiving the emails. If everything has been set up correctly then you should be receiving these. Can I ask if you've checked your Junk/Spam folder to ensure that the emails are not being received there? Can you check your 'Safe/Blocked Senders' list to ensure that our emails are not being blocked?
If this problem persists can you contact our online helpdesk on 0345 300 3511 (24/7), so we can investigate why this is happening?