i have a tesco credit card for about 2 months now, and i have ticked the boxes
for email statements and not paper, but im not getting the statements!
there are no problems with my emails, and the only reason im not missing a payment
is i set up a text alert to make a payment at end of each month, and the text alert
is coming through fine, but not emails. i also recently added something to my address
online, and it said we have sent you an email confirming your update, and that didnt
come through either! any one have any ideas what might be wrong?
any help gratefully received!
Solved! Go to Solution.
Hi @juditorquay, I'm sorry to hear that you're not receiving the emails. If everything has been set up correctly then you should be receiving these. Can I ask if you've checked your Junk/Spam folder to ensure that the emails are not being received there? Can you check your 'Safe/Blocked Senders' list to ensure that our emails are not being blocked?
@juditorquay - I hope Ross's solution was able to help resolve the issue?
If you found it helpful, please can you accept the solution so that it is stored for other customers?
Hi @Jetzel, thanks for getting in touch. I'm sorry to hear that you're waiting on a refund, but I'm afraid that we're unable to produce partial statements for credit cards or current accounts. Would the merchant accept a screenshot of your recent transactions?
I'm sorry that we're not able to send out the statement earlier than your set date, but if you have any problems with the refund in the future, you can call us to claim back the money. Call us on 0345 366 2711, available Mon - Fri: 8am - 6pm and Sat: 9am - 2pm, if you want to know more.