Re: Why is the full direct debit amount not taken as detailed on the statement?
Hi @QS76, thanks for your message. If you receive any refunds to your account or make any additional payments towards your credit card account after your statement has produced (and at least 5 working days prior to the direct debit collection date) then the direct debit will automatically adjust in line with this to collect the amount remaining. Can you please check your credit card statements to see if this is the case? If not, please let me know and I'll be able to take a closer look.