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Unauthorised use of my credit card......Question

Little helper

Unauthorised use of my credit card......Question

This is a little bit of a problem for me,

 

My grandson was using my Xbox account and has made some purchases on it without my persmission. This amounted to quite alot of money.

I have been in touch with microsoft and they have a request refund page. I have done this but have been told not to expect any joy.

 

If I am unsuccessful with microsoft would it be possible to get a chargeback?

 

I am surprised it allowed purchases without having to put in my password.

 

Any advice?

2 REPLIES 2
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Your Community Expert

Re: Unauthorised use of my credit card......Question

Hi @Bluearmy73, I'm sorry to hear this has happened. I'm afraid chargeback rights would not apply in this case. If you card has been used without your authority you would need to pursue this as fraud. If you wish to discuss this option further, please give our Credit Cards team a call on 0345 300 4278 (24/7), where one of my colleagues will be able to help.

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Little helper

Re: Unauthorised use of my credit card......Question

ok, I understand.

 

Don't want him any more trouble than he already is.

I will just see what happens with microsoft, if unsuccessful I will just have to swallow the loss.