We'll need to take a look at your friend's account to determine why this is. I've included a link to our contact numbers, please ask your friend to get in touch when they can so that we can investigate.
Hi @Aowens, thanks for your question! I'm afraid that you can't set up a recurring standing order from one of our savings accounts, but you can post date regular transfers. If you go to the transfer screen, you can select the date you wish the transfer to go through and you can set up to six of these at a time. This is because the savings accounts aren't primarily designed for everyday use like a current account.