Re: What is a One Time Access Code?

  • TIKTOK's Avatar
    I get a 'one time access code' every time I log in. Register your computer it says I tick yes every time. I'm running Chrome and Windows 10, not exactly old hat. A pain in the a*se. Might close my tesco internet saver and go elsewhere to save the hassle.
  • 1 Reply

  • ScottW's Avatar
    Employee
    Hi @TIKTOK

    I'm sorry to hear that you've been having issues with the website. We offer to send out an access code whenever you log into a device that isn't registered on our systems. If this is happening every time you go to log in, then it may be that the cookies our website uses are being deleted or blocked.

    We use these cookies to increase the security for your account, and there are ways to change your browser or security setting so that they aren't deleted when you clear the cache or history. If you’d rather not change your settings, then we would continue to send out the codes.

    A way round this may be to use our mobile app, if that’s something you’re not already using. It’s compatible on most iOS and Android devices.