Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 
98223members
30204posts

Private message response timing

Highlighted
Little helper

Private message response timing

Good afternoon. I have sent a private message enquiry regarding the date the interest free period on my credit card ends. I appreciate the group is busy at this time but is it possible to confirm the turnaround time on responses to private messages?

 

Many thanks

1 REPLY 1
Highlighted
Above and beyond

Re: Private message response timing

Good afternoon @dtmarshall93 

Your interest free period end date will be on your original documentation, if you still have it.

Regarding private message responses to @Tesco-Bank they try to respond as soon as possible and within the same day, however when they're busy it does sometimes take a little longer.

I'm sure ot won't be long before they'll respond to your private message after checking the information you have asked for.

Warm wishes,  Caz  @25H