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New on line banking app changes

New to this

New on line banking app changes

I do hope the changes are effective from launch as the screen shots look a great improvement on the existing app. 

19 REPLIES
Your Community Expert

Re: New on line banking app changes

Hi @Annette05, these changes are live now for online banking. Please bear in mind that this is for the website and there are no changes to the layout on the app. 

Occasional Poster

Re: New on line banking app changes

Why do companies insist on constantly changing their websites, the changes are rarely for the better, and most times the changes are more change for the sake of change rather than actual improvement, if it ain't broke don't fix it.

Your Community Expert

Re: New on line banking app changes

I'm sorry to read that you feel that way @Steve_B. Is there anything in particular about our website or app that you feel unhappy about? I'll make sure to pass on your feedback to the website team.

Occasional Poster

Re: New on line banking app changes

I think a more appropriate question would be, 

What was wrong with the old one, it's hard to comment until it's actually up and running, but in general these changes rarely make the websites easies to use, or is it just the IT deparment trying to prove they're needed.

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Your Community Expert

Re: New on line banking app changes

Hi @Steve_B, we are always taking our customers feedback on board and this change was influenced directly by member of this forum. Should you have your own feedback about the new layout or changes you would like to see then please let us know!

Just Getting Started

Re: New on line banking app changes

I hate changes for the sake of it. I loved the older simple look where I could view my accounts without scrolling up and down. I don't need figures in little boxes with the addition of colours, unless it was red depicting a deficit or overdraft.

I can understand changes for security issues, but to make it pretty for on-line banking?

but then I don't like it when they move stuff to different isles in supermarkets, unless it's to make shopping or shelf stacking more efficient.

Your Community Expert

Re: New on line banking app changes

Hi @Larry47, thanks for the feedback. I'll pass on your comments to our Web team.

Just Getting Started

Re: New on line banking app changes

I'm with you on this one, previous app was great, no confusion at all. And as for the boxes - ugh!!!

Do they think we are stupid? Far easier to understand lines than these boxes - bring back the old app, there was absolutely nothing wrong with it.

Your Community Expert

Re: New on line banking app changes

Hi @PJsussex

 

Would you like me to log this as feedback, then our design team can take this on board when thinking about the next update?

 

Jay