Looking for some advice. Not sure if we have any consumer rights experts knocking around - we bought flights in August last year using our Tesco credit card via a travel agent - theyve obviously been cancelled as it was meant to be this week. The travel agent have contacted us saying that we are entitled to a 'full' refund as the airline cancelled and not us but then in the same sentence say it will cost us £100 admin fee to 'process' the refund (£50 a ticket). Just because we want our money back, I dont accept why we should be the ones to loose out, especially by £100. Am I entitled to make a section 75 claim or a chargeback claim so that I do get a full refund of nearly £500? I only saved a few quid by using the travel agent over booking direct with the airline which Im now beginning to regret.
Any advice would be extremely appreciated - I just want my money back for paying for something I didnt get...
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Hi @JimboAccy, sorry to hear this. This would depend on what is stated on your T & C's with the travel company. Have you checked them to see if a fee is mentioned in relation to processing a refund? If you could have a look, or get in touch with them, for further clarification that would be great.
I hope this is clear enough to read - Ive omitted the name of the company when mentioned - I think 12.2 means we haven't got a leg to stand on? I think 13 refers to if we cancel rather than the airline?
Thank you Alex - we might as well dispute the whole transaction with yourselves as we will have to raise a dispute anyway if we paid the admin fees. I will get an email sent with the dispute form plus what the travel agent have emailed us saying we have to pay to cancel.
Thanks for your advice and help