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Locked out of app

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Locked out of app

Hi, just wondered if anyone would be able to assist me please?  I have been locked out of the app on my phone and tried to log in using my PC however this is an unrecognised device.  It is saying that I need a temporary code to log in using my PC?  How do I go about receiving one of these and also will this also unlock my mobile app too?

 

Thanks in advance :)

1 REPLY
Your Community Expert

Re: Locked out of app

Hi @swannieone,

 

You can message us using the instructions in this post to get a temporary security number: https://yourcommunity.tescobank.com/t5/Help-Support/Locked-out-from-online-banking-here-s-what-to-do...

 

I hope this helps! - Tristan