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Locked out from Online Banking - here's what to do

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Little helper

Re: Locked out from Online Banking - here's what to do

Hi,


I have all my login details, but as I cleared my cookies, my device isn't recognised. No problem, the system says it will send me an OTAC.

 

The problem is, every time I try to log in, it says there was a problem sending the OTAC, and to try again later.

 

I've tried repeatedly, but the same problem each time.

 

Can you help please?

 

Thanks

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Your Community Expert

Re: Locked out from Online Banking - here's what to do

Hi @Martin65150, so we can see what we can do to help, can you please send a private message to the @Tesco-Bank account with your full name, DOB and postcode?

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Here to help

Re: Locked out from Online Banking - here's what to do

I can't go my insurance account
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Safe hands

Re: Locked out from Online Banking - here's what to do

Good morning @WAGHAZ25 

I'm really sorry to hear that.

Do you mean your car insurance?

The Car Insurance team are available on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat 9am - 2pm Sun: Closed).

Please send Tesco Bank a 'Private Message' for someone to check this out for you.

Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.

In the top right of the page click onto 'Send a Message'.

A new page will open up, 'Create New Message'.

Complete it and send your message securely.

Please include your full name, date of birth and postcode.

Hope this helps.

Warm wishes. @25H 

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Your Community Expert

Re: Locked out from Online Banking - here's what to do

Hi @WAGHAZ25, sorry to hear this. If you send a private message to Tesco-Bank, we'll help you get logged back in. 

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Here to help

Re: Locked out from Online Banking - here's what to do

Hi can you please lock me back to online banking
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Here to help

Re: Locked out from Online Banking - here's what to do

Lock me in
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Your Community Expert

Re: Locked out from Online Banking - here's what to do

If you send us a private message, we'll get that arranged for you.

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Safe hands

Re: Locked out from Online Banking - here's what to do

Good morning @WAGHAZ25 

I'm so sorry to hear you're locked out of online banking.

I see @ChristopherP  has replied to your message and as an option has asked for you to confirm your full name, DOB, postcode and mobile number.

Please send Tesco Bank a 'Private Message' to confirm your full name, date of birth, postcode and mobile number.

Click on this link @Tesco-Bank  and it will take you to a page, 'About Tesco Bank'.

In the top right of the page click onto 'Send a Message'.

A new page will open up, 'Create New Message'.

Complete it and send your message securely.

Please remember to include your full name, DOB, postcode and mobile number.
Hope this helps to get you back online.
Warm wishes, @25H 
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Safe hands

Re: Locked out from Online Banking - here's what to do

Hi @WAGHAZ25 

That's easily taken care of ! 

Please send Tesco Bank a 'Private Message' to request " Unlock Online Insurance Account".

1. Click on this link @Tesco-Bank  and it will take you to a page, 'About Tesco Bank'.

2. In the top right of the page click onto 'Send a Message'.

3. A new page will open up, 'Create New Message'.

4, Complete it and send your message securely.

5. Please include your email address, full name, date of birth and postcode.
6. You will receive a reply to confirm that your Insurance Account is unlocked !
Problem Solved, Best Wishes, @CSKBrambles