If you get locked out from Online Banking or need a temporary security number, it is possible to reset your access yourself online.
If you have blocked either your password or security number and are using a recognised device, simply click on ‘forgotten password or security number’. You will then be asked for your personal information and to answer some security questions.
Once completed, a One Time Access Code (OTAC) will be text to your mobile. Please enter this when prompted and you will then be able to reset your security information and access your Online Banking.
If you have blocked either your password or security number but are using an unrecognised device, then you will need to contact us to request a temporary security number.
If you are using a device that was previously recognised by us and are unsure why this has changed, this is usually because you have deleted your browsing history. We recognise a customer’s device from the cookies in your web browser and when these are cleared we are unable to do this, so you would need to register the device again.
For information on how to message our Tesco-Bank account, please click here.
Hi there, so we can discuss this further, can you please privately message us here Tesco-Bank - Keigan