If you get locked out from Online Banking or need a temporary security number, it is possible to reset your access yourself online.
If you have blocked either your password or security number and are using a recognised device, simply click on ‘forgotten password or security number’. You will then be asked for your personal information and to answer some security questions.
Once completed, a One Time Access Code (OTAC) will be text to your mobile. Please enter this when prompted and you will then be able to reset your security information and access your Online Banking.
If you have blocked either your password or security number but are using an unrecognised device, then you will need to contact us to request a temporary security number.
If you are using a device that was previously recognised by us and are unsure why this has changed, this is usually because you have deleted your browsing history. We recognise a customer’s device from the cookies in your web browser and when these are cleared we are unable to do this, so you would need to register the device again.
For information on how to message our Tesco-Bank account, please click here.
Hi there, so we can discuss this further, can you please privately message us here Tesco-Bank - Keigan
Hi @AnyoneAJ, can you follow the instructions on the post above and contact us so we can arrange for a Temporary Security Number to be sent to you? - Ross
Disgusted to see that your customer service line is charged at approximately 10p/minute. After trying for 20 mins. on hold and then giving up, I have been billed £2.06 by my phone provider (I believe most providers charge for this number).
I am not much more impressed by your forum support. Having raised the ticket about resetting my password two days ago I was messaged to say I would get a temporary password by text within 2 hours. A day later I still don't have it.
This doesn't bode well for my chances of opening any further Tesco accounts!
Hi @Scat390, I'm sorry to hear this. Calls to 01 or 02 numbers and may count towards any inclusive minutes in the same way as 01 and 02 calls. You can check this with your network provider. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
I can see that we've now replied to your private message. Have you now received this Temporary Security Number? - Thomas