If you get locked out from online banking or need a temporary security number, it is possible to reset your access yourself online.
If you have blocked either your password or security number and are using a recognised device, simply click on ‘forgotten password or security number’. You will then be asked for your personal information and to answer some security questions.
Once completed, a temporary security number will be text to your mobile. Please enter this when prompted and you will then be able to reset your security information and access your Online Banking.
If you have blocked either your password or security number but are using an unrecognised device, then you will need to contact us to request a temporary security number.
If you are using a device that was previously recognised by us and are unsure why this has changed, this is usually because you have deleted your browsing history. We recognise a customer’s device from the cookies in your web browser and when these are cleared we are unable to do this, so you would need to register the device again.
For information on how to message our CET account, please click here.
Hi @DELU1974, sorry to hear that you're locked out of your account. If you send me a private message with your name, date of birth and postcode, I can help get you back into your account :-)
Hi @Lindsayt152, thanks for your post. I can see that my colleague has already replied to your private message to @CET around this.
Hi @theoakfold, we can send you a Temporary Security Number (TSN) through the post which will reset your online banking and allow you to get logged in again. This can take between 3-5 business days to arrive and will be valid for 30 days – if you would like me to arrange this for you, please send us a private message with your full name, DOB and postcode. Alternatively, you can call our Online Helpdesk anytime on 0345 300 3511 and request a TSN to be sent by text immediately once security is completed