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How do I go about not paying for a fraudulent claim

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Here to help

How do I go about not paying for a fraudulent claim

I have had a payment taken out on my card, spoken to Tesco bank who were very helpful And told me to fill out a dispute form but how do I dispute this so I don’t pay it?  I’ve never come across this before 

18 REPLIES 18
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Safe hands

Re: How do I go about not paying for a fraudulent claim

Good Morning @Beau16 

Please find attached the disputes form you're looking for.

https://yourcommunity.tescobank.com/t5/Disputed-transactions-and/tkb-p/disputedtransactions

You can also send a private message, to get it checked out for you,

To do this please proceed as follows:-

Please click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.

In the top right of the page click on 'Send a Message'.

A new page will open up, 'Create New Message'.

Complete it and send your message securely.

Please include your full name, date of birth and postcode.

Best Wishes, @CSKBrambles 

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Here to help

Re: How do I go about not paying for a fraudulent claim

Hi there, I do t know if it’s just early and I’m being thick or I’m just being thick lol. Thank you for sending the link but when I click on it, it doesn’t give me a form?
so sorry to be dim 

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Safe hands

Re: How do I go about not paying for a fraudulent claim

Hi @Beau16 

I'm really sorry to hear about this.

To complete your dispute form follow the advice from @CSKBrambles 

Should you require any further assistance from Tesco Bank please send a 'Private Message' to them via this site.

Once the forms been completed the Disputes Team will get this sorted for you.

Warm wishes, @25H 

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Safe hands

Re: How do I go about not paying for a fraudulent claim

Sorry @Beau16 , my mistake !

Please complete the attached form and email it to disuputes@tesco.com

https://www.tescobank.com/assets/sections/help/pdf/disputes-didnt-receive-goods-form.pdf

Best wishes, @CSKBrambles 

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Helping hand

Re: How do I go about not paying for a fraudulent claim

Good luck with this, Tesco are currently taking MONTHS to resolve dispute claims!

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Safe hands

Re: How do I go about not paying for a fraudulent claim

Hi @Beau16 

I'm sorry for any confusion !

This link will take you onto a page with a list of different types of disputes.

https://yourcommunity.tescobank.com/t5/Disputed-transactions-and/tkb-p/disputedtransactions

Please click on the one that matches your dispute, and you can then  fill in and submit the appropriate online form. Hope that clarifies for you, ! 👍

Please don't be disheartened or deterred by any negative experience of other individual cases. Every dispute is different, some of which are proving  to be miuch more complicated and time consuming than desired.

In your particular case however, i'm confident that it won't take that long to resolve.

Best Wishes, @CSKBrambles 

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Your Community Expert

Re: How do I go about not paying for a fraudulent claim

Hi @Beau16. Have you managed to complete the Disputes form online and send that to us? - Kevin

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Here to help

Re: How do I go about not paying for a fraudulent claim

Hi Kevin, I am having to print it off to fill out, to then scan it in and sent it over to you as my iPad won’t let me type onto the sheet. I will be sending it tonight.

many thanks for your help

ness

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Safe hands

Re: How do I go about not paying for a fraudulent claim

Thanks @Beau16 

I appreciate the update, and hope you are all sorted soon !

Best Regards, @CSKBrambles