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Fingerprint login on app

Here to Help

Fingerprint login on app

HI,

My phone (android) has fingerprint recognition, but there is not an option in the online banking app to use it? What am I missing?

thanks

3 REPLIES 3
Employee

Re: Fingerprint login on app

Hi @geeman, thanks for getting in touch. You should have the option to add fingerprint recognition on Android, but it does depend on the phone and operating system you're running. If you select the main menu (found in the top right of the app), you should see the option “Fingerprint” underneath "Change Passcode". 

 

If that's not there though, please get back in touch to let us know what phone you're using and we can look further into this for you. 

Here to Help

Re: Fingerprint login on app

Hi Scott,

thanks for the reply. I have a samsung galaxy note 4. There is no option from the main menu for fingerprint under change passcode.

On the app, the main menu is on the left? 

 

kind regards

Graham

Your Community Expert

Re: Fingerprint login on app

Hi @geeman, so we can run through some troubleshooting steps with you and try and resolve this. Please give our Online Helpdesk a call on 0345 300 3511 (24/7). The advisor will be able to help you on the call :)